Cancellation policy

Purchase Options Cancellation Policy

Last updated: October 2, 2026

At Pawdoo, we want to make sure you have flexibility when managing your purchases. This policy explains how cancellations work for orders and purchase options available on our store.

Order Cancellation

You may request to cancel an order as soon as possible after placing it. Cancellation requests must be submitted before the order has been processed or shipped.

Once an order has entered the shipping process, we may no longer be able to cancel it. In this case, you may be eligible to return the order in accordance with our return policy.

How to Request a Cancellation

To request a cancellation, please contact us with your order number and the email address used to place the order.

Email: contact@pawdoo.store

Cancellation Confirmation

If your cancellation request is approved, we will send you a confirmation email. If payment has already been captured, the eligible refund will be issued to the original payment method.

Purchase Options

If your purchase includes different product options, quantities, bundles, or other selectable options, cancellation requests apply to the entire order unless otherwise confirmed by our customer service team.

Refund Processing

After an approved cancellation, refunds are normally processed within 3–5 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.