Shipping policy
Shipping Policy
Last updated: October 2, 2026
At Pawdoo, we are committed to getting your order to you safely and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times are:
- United States: 5–10 business days
- United Kingdom: 5–10 business days
- Canada: 7–12 business days
- Australia: 7–12 business days
- Other destinations: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking information to become active.
Customs & Duties
For international orders, customs duties, taxes, or other import fees may apply depending on your country's regulations. Any such charges are the responsibility of the customer.
Delayed or Lost Packages
If your package appears to be delayed or has not arrived within the estimated delivery timeframe, please contact us so we can assist you.
Pawdoo is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase. If you notice an error, contact us as soon as possible at:
Once an order has been shipped, we may be unable to change the delivery address.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Email:
contact@pawdoo.store
Store: Pawdoo